Privacy policy
Last updated: May 29, 2025
OreaSkinCare operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OreaSkinCare is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect or process the following categories of personal information depending on how you interact with the Services:
- Contact details — name, billing address, shipping address, phone number, and email address.
- Financial information — payment card details, transaction details, form of payment and payment confirmation. Note: full card details are processed securely by Razorpay and are never stored by OreaSkinCare.
- Account information — username, password, security questions, preferences and settings.
- Transaction information — items you view, add to cart, purchase, return, exchange or cancel.
- Communications — information you include when contacting our customer support.
- Device and usage information — IP address, browser type, device identifiers, and how you interact with our website.
How We Collect Personal Information
- Directly from you — when you create an account, place an order, or contact us.
- Automatically — through cookies and similar technologies when you browse our website.
- From service providers — such as Shopify, Razorpay, and shipping partners who process data on our behalf.
How We Use Your Personal Information
- To process your orders — including payment processing, order fulfillment, shipping and returns.
- To manage your account — and provide a personalized shopping experience.
- For marketing — to send you promotional emails or offers. You may opt out at any time using the unsubscribe link in any email.
- For security and fraud prevention — to protect both you and OreaSkinCare.
- For customer support — to respond to your queries and resolve issues.
- To comply with legal obligations — including under Indian law, the GST Act 2017, and the Digital Personal Data Protection Act (DPDP Act) 2023.
How We Share Your Personal Information
We may share your personal information with:
- Shopify — our e-commerce platform provider, for hosting and powering our store.
- Razorpay — our payment gateway, to process your payments securely.
- Shipping partners — to fulfill and deliver your orders.
- Marketing tools — such as email service providers, only to send communications you have consented to.
- Legal authorities — when required by applicable Indian law or valid legal process.
We do not sell your personal information to any third party.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Privacy Policy.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser. Note that disabling cookies may affect some features of the website.
Children's Data
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We recommend you do not share your account credentials with anyone.
Payment information is processed entirely through Razorpay's secure platform and is never stored on our servers.
How Long We Retain Your Information
We retain your personal information for as long as necessary to provide you with the Services, comply with our legal obligations under Indian law (including GST record-keeping requirements), resolve disputes, and enforce our agreements.
Your Rights
Under the Digital Personal Data Protection Act (DPDP Act) 2023 and other applicable Indian laws, you may have the following rights:
- Right to Access — request access to the personal information we hold about you.
- Right to Correction — request correction of inaccurate personal information.
- Right to Deletion — request deletion of your personal information, subject to legal obligations.
- Right to Grievance Redressal — raise a complaint about how we handle your data.
- Opt out of marketing — unsubscribe from promotional emails at any time.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time as required by applicable law.
Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on this page and update the "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: oreaskincare78@gmail.com
WhatsApp: +91 7840055804
Location: New Delhi, India
Response Time: Within 24–48 business hours